Terms of service

These terms are an agreement between you and Acre (“Acre”, “we”, “us”) for using acre.so, the web app and the installed app (together, “Acre”). By creating an account or using Acre, you agree to them and to our privacy policy.

If you use Acre for a company or team, you agree on its behalf and confirm you’re allowed to. “You” then means both you and that company.

• You must be at least 18 and use Acre for your business, not as a consumer.
• Give us accurate information and keep it up to date.
• Keep your password safe. You’re responsible for what happens under your account; tell us right away if it’s misused.
• One person per account. Invitations are personal and may be limited in number.

Leads, files, workflows and settings live in workspaces. The person who creates a workspace owns it and decides who joins. Members can see and change what’s in the workspace, and workflows they set up can act on its leads.

The owner is responsible for the workspace’s members and content. Workspaces and accounts may have limits (such as the number of members or workspaces), which we show in Acre.

Acre is in early access. Features may change, be added or be removed, and things will sometimes break. We’ll try to give notice before removing something you rely on.

Acre is free during early access unless we’ve agreed otherwise with you. Before we start charging, we’ll tell you the price in advance, and we won’t charge you unless you agree to pay. Paid plans will come with their own billing terms.

What you and your workspace put into Acre (leads, notes, files, emails, workflows and so on) is yours. You give us permission to host, copy, process and display it only as needed to run Acre for you, to keep it secure, and to improve it. That permission ends when the content is deleted, apart from copies in backups that roll off on their own.

You’re responsible for your content and for having the right to put it in Acre, including other people’s contact details, and for using it lawfully.

Acre can send messages for you: emails you write to an agent, and emails or texts sent by workflows you or your workspace set up. These messages are sent in your name, from your connected accounts, and you are their sender.

You’re responsible for every message Acre sends for you, and for following the laws that apply to it, including:

• anti-spam laws such as CAN-SPAM, and laws on calls and texts such as the TCPA and do-not-call rules;
• fair housing and anti-discrimination laws;
• real estate licensing and advertising rules where you work.

Check your workflows before you turn them on. Using Gmail through Acre is also subject to Google’s terms, and you can disconnect it at any time.

Don’t use Acre to:

• break the law or anyone’s rights, or harass, deceive or discriminate against anyone;
• send spam or bulk unsolicited messages;
• upload malware or anything you don’t have the right to share;
• get into accounts, workspaces or systems you aren’t allowed into, or test Acre’s security without our written permission;
• overload Acre, or scrape, copy or resell it or its data, or use it to build a competing product;
• reverse engineer Acre, except where the law allows it.

We may remove content or suspend accounts that break these rules.

Acre shows listing data from third parties (such as Redfin) and works out comps, after-repair values, rent and voucher figures and similar estimates from it. That data can be incomplete, late or wrong, and the estimates are automated starting points.

They are not appraisals or financial, legal, tax or investment advice. Check the facts yourself and make your own decisions before you make an offer or sign anything.

Acre connects to services run by others (such as Google, Mapbox and listing sites). We don’t control them and aren’t responsible for them; your use of them is under their own terms. If one of them changes or stops working, the Acre feature that depends on it may change or stop too.

Acre itself (the software, design, name and logo, and workflow templates) belongs to us and our licensors. These terms give you a personal right to use it while your account is open, and nothing more. If you send us ideas or feedback, we may use them freely, without owing you anything.

You can stop using Acre at any time and ask us to close your account by emailing hello@acre.so.

We may suspend or close your account if you break these terms, if we must by law, or if we stop offering Acre. Unless it’s urgent (for example, abuse or a security risk), we’ll give you notice and a chance to export your data first. Sections that by their nature should last, such as disclaimers, limits on liability and indemnity, survive the end of the agreement.

Acre is provided “as is” and “as available”. To the extent the law allows, we make no warranties, express or implied, including of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that Acre will be uninterrupted or error-free, or that a workflow, reminder or message will run or arrive on time.

To the extent the law allows, Acre will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, deals, data or goodwill, even if we were told they were possible.

Our total liability for all claims relating to Acre is limited to the greater of what you paid us in the 12 months before the claim and US $100.

You’ll defend and cover Acre against claims, losses and costs (including reasonable legal fees) that come from your content, the messages Acre sends for you, or your breaking these terms or the law.

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Any dispute will be heard in the courts located there, and both of us agree to their jurisdiction. Before going to court, please email us so we can try to sort it out.

We may update these terms. We’ll change the date at the top, and for significant changes we’ll tell you by email or in Acre at least 14 days before they take effect. If you keep using Acre after that, you accept the new terms; if you don’t agree, stop using Acre and ask us to close your account.

These terms and the privacy policy are the whole agreement between us about Acre. If a part of them can’t be enforced, the rest still applies. Not enforcing a part isn’t a waiver of it. You may not transfer these terms without our consent; we may transfer them as part of a merger or sale of Acre. Questions: hello@acre.so.